Can I change my order once placed? 

Once you have received your shipping confirmation, we are unable to amend your order for you. Due to our picking and dispatching process, we cannot be 100% sure that we will be able to change your order prior to you receiving your shipping confirmation, but we will do our best to help.

If you contact us at contact@omnivarbrewery.com we will try and help you with your order.

Will I need my I.D. for my delivery? 

Yes, for legal reasons our delivery drivers must be shown valid identification to confirm proof of age.

Can you supply beers for our wedding?

We would be delighted to supply you with some of our fresh beers for your special day.

Please contact our Webshop team at contact@omnivarbrewery.com for more information

How do I track my order? 

Once your order has been dispatched, we will send you the shipping confirmation, including the tracking details so that you can track your order straight to your front door! You will get further updates from our delivery partners. 

What happens if I haven’t received my order? 

Please allow 3-5 working days for delivery within the UK. We will send you shipping confirmation which will also contain tracking details for your order. If you are still having trouble with your order, please feel free to contact contact@omnivarbrewery.com

I am missing part of my order. 

On larger orders, we can send out your order in multiple shipments. Checking the shipment label will be able to tell how many boxes were used to fulfil your order. If you have more than 1 shipment, please allow for 1-2 working days when waiting for the separate of your order. If you can see your shipment is only 1 then please contact our team at contact@omnivarbrewery.com

If you still have not received your order by then, please contact contact@omnivarbrewery.com for an update on the delivery of your order. 

Do you deliver internationally? 

Due to the new UK Export regulations, our couriers are unable to deliver any alcoholic goods to EU countries. 

The cans in my order have been damaged in transit, what can I do?

Due to the nature of shipping our fresh canned beers, there can be times where the cans have sustained some bumps and bruises while in transit. A small amount of denting to the cans is considered normal to happen in transit, but if the cans are pierced or heavily damaged then please contact contact@omnivarbrewery.com and we will be more than happy to help.

Additionally, if you are unhappy with any aspect of the goods then let us know and we will be happy to help.

Can I ship an order to multiple addresses?

No. 

Can I get free shipping if I buy in bulk? 

Yes! We offer free shipping for larger orders. Please contact us: contact@omnivarbrewery.com

What are my delivery options?

The UK standard delivery is £5.00 which normally arrives within 2-3 days delivery. . To get your order on the next available working day, we have a deadline of 2pm in which your order must be placed. If ordered later than 2pm it can take up to 2 working days for your order to arrive. For example, if ordered late Friday, it will most likely arrive on the following Tuesday. Saturday delivery, which is priced at £16, which will have your order delivered on the coming Saturday when you placed your order. This shipment method also has a deadline of Friday 2pm in which your order must be placed.

How do I return my order? 

To return your item you will need to send it to: OMNIVAR LTD, The Powerhouse, 21 Woodthorpe Road, Ashford, Surrey, TW15 2RP, United Kingdom

Can I exchange my order? 

Unfortunately, we are unable to offer exchanges, instead, we would recommend you return the products you wish to exchange, where we will refund you, so that you can place a separate order. 

Do you offer Beer Tastings?

Yes, we do offer our legendary Beer tastings! To get further information and book a beer tasting please contact contact@omnivarbrewery.com. These are subject to availability. 

Do your Beers have an expiry date? 

All our beers have a 9-month shelf life, with the best before date being displayed on the underside of the can. Products like our Beavertown favourites are brewed and canned regularly, so they will always be fresh! Special collaborations and seasonal products may only ever be brewed once or annually in the case of seasonal products.

Please get in touch with our Webshop team at contact@omnivarbrewery.com if you would like any more information on a specific product.

How should I store your Beers?

Our beer is best kept cold and fresh! So, we would advise that you keep them in the fridge as soon as they are unpacked, to lock in that Omnivar taste.  

Will sold out beers come back into stock? 

Our favourites are brewed on a weekly basis, just to make sure that they will never be out of stock! 

Limited Edition, Special collaborations, and seasonal products may only ever be brewed once or annually in the case of seasonal products. So, when they are gone, they are gone!