Questions? We have answers.
Can I change my order once placed?
Once you have received your shipping confirmation, we are unable to amend your order for you. Due to our picking and dispatching process, we cannot be 100% sure that we will be able to change your order prior to you receiving your shipping confirmation, but we will do our best to help.
If you contact us at email@example.com we will try and help you with your order.
Will I need my I.D. for my delivery?
Yes, for legal reasons our delivery drivers must be shown valid identification to confirm proof of age.
Can you supply beers for our wedding?
We would be delighted to supply you with some of our fresh beers for your special day.
Please contact our Webshop team at firstname.lastname@example.org for more information
How do I track my order?
Once your order has been dispatched, we will send you the shipping confirmation, including the tracking details so that you can track your order straight to your front door! You will get further updates from our delivery partners.
What happens if I haven’t received my order?
Please allow 3-5 working days for delivery within the UK. We will send you shipping confirmation which will also contain tracking details for your order. If you are still having trouble with your order, please feel free to contact email@example.com
I am missing part of my order.
On larger orders, we can send out your order in multiple shipments. Checking the shipment label will be able to tell how many boxes were used to fulfil your order. If you have more than 1 shipment, please allow for 1-2 working days when waiting for the separate of your order. If you can see your shipment is only 1 then please contact our team at firstname.lastname@example.org
If you still have not received your order by then, please contact email@example.com for an update on the delivery of your order.
Do you deliver internationally?
Due to the new UK Export regulations, our couriers are unable to deliver any alcoholic goods to EU countries.
The cans in my order have been damaged in transit, what can I do?
Due to the nature of shipping our fresh canned beers, there can be times where the cans have sustained some bumps and bruises while in transit. A small amount of denting to the cans is considered normal to happen in transit, but if the cans are pierced or heavily damaged then please contact firstname.lastname@example.org and we will be more than happy to help.
Additionally, if you are unhappy with any aspect of the goods then let us know and we will be happy to help.
Can I ship an order to multiple addresses?
Can I get free shipping if I buy in bulk?
Yes! We offer free shipping for larger orders. Please contact us: email@example.com
What are my delivery options?
The UK standard delivery is £5.00 which normally arrives within 2-3 days delivery. . To get your order on the next available working day, we have a deadline of 2pm in which your order must be placed. If ordered later than 2pm it can take up to 2 working days for your order to arrive. For example, if ordered late Friday, it will most likely arrive on the following Tuesday. Saturday delivery, which is priced at £16, which will have your order delivered on the coming Saturday when you placed your order. This shipment method also has a deadline of Friday 2pm in which your order must be placed.
How do I return my order?
To return your item you will need to send it to: OMNIVAR LTD, The Powerhouse, 21 Woodthorpe Road, Ashford, Surrey, TW15 2RP, United Kingdom
Can I exchange my order?
Unfortunately, we are unable to offer exchanges, instead, we would recommend you return the products you wish to exchange, where we will refund you, so that you can place a separate order.
Do you offer Beer Tastings?
Yes, we do offer our legendary Beer tastings! To get further information and book a beer tasting please contact firstname.lastname@example.org. These are subject to availability.
Do your Beers have an expiry date?
All our beers have a 9-month shelf life, with the best before date being displayed on the underside of the can. Products like our Beavertown favourites are brewed and canned regularly, so they will always be fresh! Special collaborations and seasonal products may only ever be brewed once or annually in the case of seasonal products.
Please get in touch with our Webshop team at email@example.com if you would like any more information on a specific product.
How should I store your Beers?
Our beer is best kept cold and fresh! So, we would advise that you keep them in the fridge as soon as they are unpacked, to lock in that Omnivar taste.
Will sold out beers come back into stock?
Our favourites are brewed on a weekly basis, just to make sure that they will never be out of stock!
Limited Edition, Special collaborations, and seasonal products may only ever be brewed once or annually in the case of seasonal products. So, when they are gone, they are gone!
- Anything regarding orders from our Webshop
- General Enquiries
- Queries regarding trade accounts
contact us at: firstname.lastname@example.org
We also have a page for our contact list for any other enquiries here.
OMNIVAR LTD, The Powerhouse, 21 Woodthorpe Road, Ashford, Surrey, TW15 2RP, United Kingdom
+44 7787 491107
What customer information does Beavertown store?
Beavertown stores all your order information along with each order you have placed with us. This will all be stored on our system, unless told otherwise. If you have ever put your email in your order then that would also have been stored with us, but we will only ever use it for direct contact purposes only.
As for bank and credit card information, we do not store any of your bank/credit card details, for security reasons.
What are Beavertown’s Terms and Conditions?
This website is operated by Beavertown. Throughout the site, the terms ‘we’, ‘us, and ‘our’ refer to OMNIVARLTD.. OMNIVAR LTD offers this website including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our ‘Service’ and agree to be bound by the following terms and conditions (‘Terms of Service’, ‘Terms’), including those additional terms and conditions and policies reference here in and/or available by hyperlink. These Terms of Service apply to all our users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
For our full Terms and Conditions please visit here.
When will I be charged?
OMNIVAR LTD takes payment as soon as your order is placed. Make sure to not refresh the banking authentication page as this can cause a delay in Beavertown receiving your payment.
Can you send gifts?
If your order is a gift, you can notify us at: email@example.com
We only include the packing slip of your order in the shipment which does not contain the price of the products.
Trouble with our website?
If you are having trouble with accessing our website, please try the following steps:
• Refreshing the webpage
• Restarting your browser
• Updating your operating system (MacOS, Windows)
If you are still having any trouble with our website please contact contact@omnivarbrewerycom with as much detail as possible about the problem.
OMNIVAR LTD are always trying to stay one step ahead of the game when it comes to technology. Make sure to update your internet browsers to take full advantage of our website, as well as providing improved performance and security.